Scenario
Please read this scenario prior to answering the question
ArchiSurance senior management; board members, customers and major stockholders have long

been concerned about disaster resiliency in light of the company’s heavy reliance on a single data
center. The data center is located in an area that is prone to flooding and earthquakes, according
to expert assessments done by consultants retained for this purpose. In addition, the data center
is located under a busy cafeteria, and water occasionally leaks through its ceiling.
To address these problems, ArchiSurance has developed a plan to move from its current data
center to a pair of ready-to-use data centers in separate cities. The data center move is designed
to reduce the risk of business interruption, reduce both planned and unplanned downtime for
critical applications, and reassure ArchiSurance stakeholders. However, a number of limitations
make the planned transition to the new data centers particularly challenging. A number of critical
ArchiSurance applications cannot be offline for more than an hour, and any downtime for these
application must only occur in certain four-hour windows each weekend. Also, the move cannot
occur during quarterly or year-end closing periods in order to avoid interrupting critical processing.
Fulfillment of these specific type of requirements will reduce the risk of business interruption from
the data center move activities themselves.
ArchiSurance management has therefore planned a multi-phase data center transformation
program. All of the activities in each phase are necessary to ensure a progression of stable and
fully functional data center configurations. The first phase consists of detailed scheduling and
planning to produce a comprehensive transformation plan that meets ArchiSurance timing and
scheduling requirements. During the second phase, ArchiSurance is to contract for the hardware
and software required for the new datacenters, as well for refunds for the hardware and software
to be returned from the current data center once it is shut down. During the third phase, the new
data centers are to be set up, and the new hardware and software are to be tested in parallel with
what is already in production. The actual transition between the old and new data centers occurs
in the fourth phase, and the fifth phase involves shutting down and dismantling the old data center,
and returning its hardware and software for contracted refunds. Phases two through five are each
to be initiated when specific conditions are met in the previous phase.
Refer to the Scenario
The head of IT has asked you to help her explain why ArchiSurance decided to transform its data
center infrastructure. You must model the stakeholders, the motivations, and the influencing
relationships between these motivations. You must also model the specific goals realized by the
data center transformation program and the limitations within which this program must operate.
Which answer provides the best explanation?

Scenario
Please read this scenario prior to answering the question
The ArchiSurance IT Operations (IT Ops) department has five core responsibilities, and
continuously executes a core business process for each responsibility. (1) The Batch Ops process
makes sure that batch jobs execute completely, successfully, and on time, consistent with their
service level agreements (SLAs). (2) The Online Ops process makes sure that all web applications
and content delivery services are available and performing according to their SLAs. (3) The
Security Ops process protects ArchiSurance IT operations from being damaged by malicious or
careless incidents. (4)The User Support process assists users of ArchiSurance systems with
problems or requests. (5) The Continuous Improvement process monitors and measures the
performance ot each of the other processes and works to solve problems and optimize use of
ArchiSurance resources. In order to enable monitoring, each of the other processes generates
monitoring data that is read by the Continuous Improvement process.
The processes in the System Ops category, which are Batch Ops, Online Ops and Security Ops,
each have a separate sub-process for incident management. These sub-processes are triggered,
respectively, by Batch, Online and Security Incidents. One of the first steps in each incident
management sub-process, is to pass an Incident Alert to each of the other System Ops processes.
This is accomplished by posting the alert to the Alert Buffer.
The Batch Ops process uses a schedule that lists all batch jobs and their dependencies. The
schedule is used by two Batch Ops sub-processes. The Batch Planning sub-process updates this
schedule for use by the Execution Management sub-process.
The Batch Ops process uses a number of applications that interact with each other. The Batch
Scheduler application enables users to manage a database of jobs, job schedules and
dependencies, and launches batch jobs according to the database. The Batch Monitor application
uses the job schedules as a reference to monitor job execution, and reports all exceptional
conditions to the both the Batch Scheduler and the Incident Handler applications via the Alert
Buffer described earlier In the scenario. The Incident Handler refers to a set of business rules to
determine the systems and individuals that must be notified of each incident. Based on these

determinations, the Incident Handler produces appropriate notifications.
Due to their critical ity, the Batch Scheduler, Batch Monitor and Incident Handler applications are
hosted redundantly in multiple geographically distributed data centers. In each data center, the
three applications are hosted on a fully redundant virtual server cluster. Each cluster is connected
to two site local area networks, each of which connects to a separate physical storage array.
Refer to the scenario
As part of an IT service management initiative, you have been asked to show how applications
and infrastructure support the Batch Ops process. Model the applications, their functions, the data
they access, and the infrastructure that hosts the applications and data, along with the networks
that connect the servers. It is only necessary to model a single data center.
Which answer provides the most complete and accurate model?

Scenario
Please read this scenario prior to answering the question

The ArchiSuranceTo Go mobile consumer solution is increasingly important to ArchiSurance,
which uses it to sell and renew insurance products, provide customer service, enable accurate and
convenient home recordkeeping, and capture and process claims. The solution consists of three
components. The Consultant lets customers review their existing coverage, and update it based
on common life events, such as getting a new car, moving into a new home, or having a family
member move in or out. If necessary, they can speak or chat with a customer service
representative. The Home Manager helps customers photograph and catalogue their valuable
possessions in order to support the filing of accurate claims in case of loss or damage. The Claim
Manager enables customers to quickly file a claim for loss or damage to an insured auto, home or
possession. It enables customers to describe the incident by referencing information captured with
the Consultant and the Home Manager applications. In addition, it allows the customer to add
photographs, audio, video and text to support a claim, submit the claim, and monitor its progress.
The ArchiSurancetoGo components rely on a number of application services hosted by
ArchiSurance. The first is an Auto Identification and Description (AID) service that the Consultant
uses to validate and complete auto information entered by customers. The second service, Home
Identification and Description (HID) performs the same function for home information, and is used
by the Home Manager. The Consultant also uses the Virtual Agent service to guide customers as
they select coverage options, the Payment Processor service to arrange premium payments, and
the Coverage Activator service to generate policies and put them in force.
ArchiSurance to Go also relies on a number of infrastructure services. The Home Manager uses a
Multimedia Repository service to store and retrieve information about insured homes. The Claim
Manager also uses this service for claim information entered by customers. All three components
of ArchiSuranceTo Go use a Personal Security service to register and authenticate customers,
and to manage their profiles.
Each application service is realized by an application component with the same name. Also, each
infrastructure service is realized by a system software environment with the same name.
ArchiSurance hosts both the application components and system software environments in a
virtual ized server pool within its data center. Each service has its own virtual server. Each server
is connected to a data center network (DCN) which in turn connects to a commercial wide area
network (WAN).
Refer to the Scenario
The new head of IT infrastructure would like a better understanding of the applications used by
ArchiSurance to Go mobile solution and the hosting infrastructure that supports these applications.
Which answer provides the best description of the applications and their underlying infrastructure?
(Please note that it is not necessary to model the networks).

Scenario
Please read this scenario prior to answering the question
ArchiSurance has entered into a legal agreement to acquire ArchiSpecialty, a specialty insurer that
has several lines of business, including insuring organizations that conduct high-stakes contests.
Prior to entering into this agreement, ArchiSurance staff carefully examined the ArchiSpecialty
Enterprise Architecture to develop an integration plan with four successive phases. Each phase of
the plan provides a stable foundation for ArchiSurance to conduct its newly expanded business
while making significant progress toward the targeted integration of ArchiSpecialty operations. The
first phase of the plan, Common Ownership, will begin on the acquisition date specified in the legal
agreement. The second through fourth phases will begin after their predecessors are complete.
During the Common Ownership phase, the two companies’ websites will be linked to each other
and their interactive voice response (IVR) system menus will be integrated. During the second
phase, known as Integrated Organizations, the corresponding ArchiSurance and ArchiSpecialty
departments will be combined and all financial processing will be migrated to the original
ArchiSurance systems. In the third Phase, known as Integrated Customer Operations,
ArchiSpecialty customer relationship management (CRM) data will be migrated to the
corresponding ArchiSurance applications. In the fourth and final phase, known as Integrated
Operations, the ArchiSpecialty claims data will be migrated to the corresponding ArchiSurance
applications. However, the ArchiSpecialty underwriting solution for high-stakes contests will be
retained due to its unique capabilities.
The underwriting solution for high-stakes contests assists underwriters in creating a policy to
insure against the possibility of a contestant winning an improbable but expensive award, such as
$1 million US for hitting a hole-in-one on a golf course, or a luxury world cruise for a winning spin
of a roulette wheel. In return for a single premium payment, the insurer agrees to pay the award if
a contestant earns it fairly. When an underwriter receives a request for an insurance quote, either
from a promotions company that is planning the contest or from a company with its own
promotions department, he uses the Contest Modeler application to precisely describe the planned
contest and the coverage requested, and to store the contest model in a machine-readable format.
Then, the underwriter uses the Contest Query application, which reads the contest model and
queries a collection of audited contest results to find records of similar contests. Then, the

underwriter uses the Contest Estimator application to estimate the premium for the coverage
request, and also to produce a report with a recommended set of conditions to provide with the
quote. After consulting the report, the underwriter uses the Quoting Tool application to prepare a
quote for the customer. Then, the underwriter sends the quote to the customer via secure email. If
the customer accepts the quote, the underwriter uses the Contract Generator to prepare a contract
for the customer, which he also sends via secure email. In the contract, the customer agrees to
employ a contest auditor who will report the audited results of the contest regardless of whether
prizes are awarded. The underwriter uses the Contest Tracker application to add these reports to
the collection of audited contest results. Note that all reports are delivered in a standard markup
language that can be read by other software programs and either processed in the background or
rendered visually.
Refer to the Scenario
The executive in charge of the ArchiSpecialty acquisition has asked you to illustrate the integration
roadmap. You must show that each phase of the acquisition realizes a separate plateau. For each
plateau, you must identify the deliverables described in the scenario.
Which answer provides the best illustration?

Scenario
Please read this scenario prior to answering the question
The daily mutual fund trading cycle consists of four key processes: Transaction capture, pricing,
trading and reconciliation. Transaction capture consists of two sub-processes: manual exchange
and loans and distributions (LSD). For transaction capture, retirement plan participants use an
online account management application to enter manual fund exchange transactions. For L&D,
plan participants use a separate application to enter requests. The L&D application determines
whether the request can be fulfilled based on the mutual fund balances held in each plan balances
and a set of business rules. Each day’s captured manual exchange transactions accumulate in a
transaction database.
ArchiSurance contracts with a third-party information service to receive a file of mutual fund prices
at the close of each trading day. The pricing application uses this file to convert captured
transaction into trades, and then validates each trade against the mutual fund balances held In
each plan. The pricing generates a trade file with the minimum number of trades necessary. The
trading application sends this file to an external trading service. When the trading application
receives a confirmation file back from the trading service, it passes it to the reconciliation
application, which updates the plan recordkeeping database.
The account management and LSD applications are hosted on separate application server
clusters. Each cluster is a physically separate host that runs application server software on a set of

virtualized hosts. All of these applications use a database server infrastructure that is hosted on
another separate cluster of virtualized servers also on a dedicated physical host. The pricing,
consolidation, trading and reconciliation applications, however, are batch applications that run on
the ArchiSurance mainframe computer. All application hosts are connected via a converged data
center network (DCN), which also connects them to a storage area network (SAN) as well as a
wide area network (WAN) that is used to communicate with the external trading service. The
SANincludes two physically separate storage arrays, one of which holds data for all databases,
and another that holds data for all files.
Refer to the Scenario
A newly-formed team of systems analysts would like to better understand the business processes
and applications for daily fund trading. Describe the business processes and sub-processes, the
applications that they use, the data objects accessed by those applications, and the external
application services that access some of those data objects.
Which is the best answer?

Scenario
Please read this scenario prior to answering the question
The ArchiSurance enterprise document management infrastructure provides critical support for
myriad types of documents and document-based transactions, many of which are executed in high
volume each day. At the core of the infrastructure is the document management systems software,
which has three major modules: a document engine that stores, retrieves and performs a variety of
operations on documents, a workflow engine that hosts document management applications, and
an application engine, which hosts the most sophisticated applications. The application engine
invokes the document and workflow engines as necessary when hosting application components
that require their services.

The claim management application component is critical to ArchiSurance business operations. It is
hosted by the application engine, and launches whenever an individual files a new claim. The
claim management component requires different documents to demonstrate proof of loss
depending on the type of claim filed, the type of insurance that is in force, and various other
circumstances. When the correct documents are filed and verified by an intake operator, proof of
loss is complete, and the claim management component assigns the claim to a claim analyst by
reading and updating analyst status data and applying business rules stored as data.
Due to its business-critical nature, the document management solution is hosted redundantly at
two geographically separate data center sites known as Site A and Site B. Both sites provide
identical infrastructure. Each site contains a highly available data center network (DCN) that is
connected to the highly available ArchiSurance wide area network (WAN). Each claim
management server is connected to its site DCN, and each DCN is a converged network that
connects both servers and storage arrays, including a physical storage array dedicated to the
claim management application. Each site contains four high-powered separate physical servers
dedicated to the claim management application. At any one time, one server is on standby while
the other three servers are, respectively, hosting the document, workflow and application engines.
Each active server provides a monitoring service that is In constant two-way communication with
the monitoring service on the standby server. If a server fails, the surviving monitoring services
perform a failover sequence to assume failed server’s workload if it was active. The surviving
monitoring services also alert the operation team on duty.
Refer to the Scenario
A new IT manager has asked you to model the applications and system software elements
involved in document management, including the services they provide, the data objects they
handle, and how they work together.
Which answer best models this information?

Scenario
Please read this scenario prior to answering the Question
ArchiSurance has a partnership with ArchiBank in which the two companies market each other’s
consumer offerings to their own customers. Each quarter, the chief marketing officers (CMOs) of
the two companies work together to plan the next quarter’s promotions. First, they review each

other’s business objectives related to the partnership. Then, they formulate the co-operative
marketing plan. The CMOs determine which offerings they will promote, the characteristics of the
target customers, and the timing of each promotion. They assemble their findings into a cooperative marketing plan that is reviewed separately by the chief financial officer (CFO) of each
organization. If either of the CFOs finds a problem, the CMOs must quickly work together to
formulate another version of the plan. The review and reformulation process continues until both
CFOs have approved a version of the plan. Then, the CMOs share the plans with their respective
operations teams. Each organization’s operations team configures the bank’s systems to execute
the joint promotions.
The cooperative marketing process is enabled by CRM software delivered as a service (SaaS).
The two organizations each use separate logical instances of a multi-tenant customer relationship
management (CRM) application hosted by a service provider. Each company’s CRM instance is a
dedicated function of the same CRM application component. The dedicated functions also share
the same multi-tenant database. The component’s data access layer is designed with safeguards
to keep each company’s data separate unless it is intentionally shared.
Each CRM instance has targeting, exchange and outreach sub-functions. The targeting subfunctions select customers based on criteria developed by the CMOs and configured by the
operations teams. The exchange sub-functions share the selected customer profiles with each
other, and the outreach sub-functions generate promotional email. In this way, each company’s
CRM system generates a list of target customers that the other company’s CRM system uses to
send promotional email.
The multi-tenant CRM application component is hosted on a large virtual server complex that is
connected via a site network to a physical storage array and a commercial wide-area network
(WAN) used by both companies. Both companies access their CRM systems via PCs connected
to Local Area Networks (LANs) that are in turn connected to the shared commercial WAN.
Refer to the Scenario
In preparation for a presentation to investors, the ArchiSurance chief financial officer has asked
you to model the business architecture of the partnership, including the executives and teams
involved, the information they exchange, and the activities they perform.
Which answer best describes this business architecture?

Scenario
Please read this scenario prior to answering the question
The ArchiSurance enterprise document management infrastructure provides critical support for
myriad types of documents and document-based transactions, many of which are executed in high
volume each day. At the core of the infrastructure is the document management systems software,
which has three major modules: a document engine that stores, retrieves and performs a variety of
operations on documents, a workflow engine that hosts document management applications, and
an application engine, which hosts the most sophisticated applications. The application engine
invokes the document and workflow engines as necessary when hosting application components
that require their services.
The claim management application component is critical to ArchiSurance business operations. It is
hosted by the application engine, and launches whenever an individual files a new claim. The
claim management component requires different documents to demonstrate proof of loss
depending on the type of claim filed, the type of insurance that is in force, and various other
circumstances. When the correct documents are filed and verified by an intake operator, proof of
loss is complete, and the claim management component assigns the claim to a claim analyst by
reading and updating analyst status data and applying business rules stored as data.
Due to its business-critical nature, the document management solution is hosted redundantly at
two geographically separate data center sites known as Site A and Site B. Both sites provide
identical infrastructure. Each site contains a highly available data center network (DCN) that is
connected to the highly available ArchiSurance wide area network (WAN). Each claim
management server is connected to its site DCN, and each DCN is a converged network that
connects both servers and storage arrays, including a physical storage array dedicated to the
claim management application. Each site contains four high-powered separate physical
serversrules stored as data.
Due to its business-critical nature, the document management solution is hosted redundantly at
two geographically separate data center sites known as Site A and Site B. Both sites provide
identical infrastructure. Each site contains a highly available data center network (DCN) that is
connected to the highly available ArchiSurance wide area network (WAN). Each claim
management server is connected to its site DCN, and each DCN is a converged network that
connects both servers and storage arrays, including a physical storage array dedicated to the
claim management application. Each site contains four high-powered separate physical servers
dedicated to the claim management application. At any one time, one server is on standby while
the other three servers are, respectively, hosting the document, workflow and application engines.
Each active server provides a monitoring service that is In constant two-way communication with

the monitoring service on the standby server. If a server fails, the surviving monitoring services
perform a failover sequence to assume failed server’s workload if it was active. The surviving
monitoring services also alert the operations team on duty.
Refer to the Scenario
A new IT manager has asked you to model the infrastructure hardware and networks that supports
document management, including the data center sites, servers, storage, and networks as well as
the services necessary for automated failover within a server cluster. Since the two data centers
provide identical document management infrastructure, for Site B it is only necessary to show the
associated networking.
Which is the best answer?

Scenario
Please read this scenario prior to answering the question
The ArchiSurance IT Operations (IT Ops) department has five core responsibilities, and
continuously executes a core business process for each responsibility. (1) The Batch Ops process
makes sure that batch jobs execute completely, successfully, and on time, consistent with their
service level agreements (SLAs). (2) The Online Ops process makes sure that all web applications
and content delivery services are available and performing according to their SLAs. (3) The
Security Ops process protects ArchiSurance IT operations from being damaged by malicious or
careless incidents. (4)The User Support process assists users of ArchiSurance systems with
problems or requests. (5) The Continuous Improvement process monitors and measures the
performance of each of the other processes and works to solve problems and optimize use of
ArchiSurance resources. In order to enable monitoring, each of the other processes generates
monitoring data that is read by the Continuous Improvement process.
The processes in the System Ops category, which are Batch Ops, Online Ops and Security Qds,
each have a separate sub-process for incident management. These sub-processes are triggered,
respectively, by Batch, Online and Security Incidents. One of the first steps in each incident
management sub-process, is to pass an Incident Alert to each of the other System Ops processes.
This is accomplished by posting the alert to the Alert Buffer.
The Batch Ops process uses a schedule that lists all batch jobs and their dependencies. The

schedule is used by two Batch Ops sub-processes. The Batch Planning sub-process updates this
schedule for use by the Execution Management sub-process.
The Batch Ops process uses a number of applications that interact with each other. The Batch
Scheduler application enables users to manage a database of jobs, job schedules and
dependencies, and launches batch jobs according to the database. The Batch Monitor application
uses the job schedules as a reference to monitor job execution, and reports all exceptional
conditions to the both the Batch Scheduler and the Incident Handler applications via the Alert
Buffer described earlier in the scenario. The Incident Handlerrefers to a set of business rules to
determine the systems and individuals that must be notified of each incident. Based on these
determinations, the Incident Handler produces appropriate notifications.
Due to their criticality, the Batch Scheduler, Batch Monitor and Incident Handler applications are
hosted redundantly in multiple geographically distributed data centers. In each data center, the
three applications are hosted on a fully redundant virtual server cluster. Each cluster is connected
to two site local area networks, each of which connects to a separate physical storage array.
Refer to the scenario
As part of an IT service management initiative, you have been asked to model the operations
management business processes and sub-processes, including their relationships, the events that
trigger them and the information they exchange.
Which answer provides the most complete and accurate model?

Scenario
Please read this scenario prior to answering the Question
The daily mutual fund trading cycle consists of four key processes: Transaction capture, pricing,
trading and reconciliation. Transaction capture consists of two sub-processes: manual exchange
and loans and distributions (LSD). For transaction capture, retirement plan participants use an
online account management application to enter manual fund exchange transactions. For LSD,
plan participants use a separate application to enter requests. The L&D application determines
whether the request can be fulfilled based on the mutual fund balances held in each plan balances
and a set of business rules. Each day’s captured manual exchange transactions accumulate in a
transaction database.
ArchiSurance contracts with a third-party information service to receive a file of mutual fund prices

at the close of each trading day.
The pricing application uses this file to convert captured transaction into trades, and then validates
each trade against the mutual fund balances held in each plan. The pricing generates a trade file
with the minimum number of trades necessary. The trading application sends this file to an
external trading service. When the trading application receives a confirmation file back from the
trading service, it passes it to the reconciliation application, which updates the plan recordkeeping
database.
The account management and LSD applications are hosted on separate application server
clusters. Each cluster is a physically separate host that runs application server software on a set of
virtualized hosts. All of these applications use a database server infrastructure that is hosted on
another separate cluster of virtualized servers also on a dedicated physical host. The pricing,
consolidation, trading and reconciliation applications, however, are batch applications that run on
the ArchiSurance mainframe computer. All application hosts are connected via a converged data
center network (DCN), which also connects them to a storage area network (SAN) as well as a
wide area network (WAN) that is used to communicate with the external trading service. The
SANincludes two physically separate storage arrays, ere of which holds data for all databases,
and another that holds data for all files.
Refer to the Scenario
You have been asked by a team of IT auditors to show the applications used for daily trading and
the infrastructure that underlies them, including all ArchiSurance servers, storage arrays and
networks. It is not necessary to model the WAN or other external infrastructure.
Which answer best describes the applications and infrastructure?