Scenario
Please read this scenario prior to answering the question
The ArchiSurance IT Operations (IT Ops) department has five core responsibilities, and
continuously executes a core business process for each responsibility. (1) The Batch Ops process
makes sure that batch jobs execute completely, successfully, and on time, consistent with their
service level agreements (SLAs). (2) The Online Ops process makes sure that all web applications
and content delivery services are available and performing according to their SLAs. (3) The
Security Ops process protects ArchiSurance IT operations from being damaged by malicious or
careless incidents. (4)The User Support process assists users of ArchiSurance systems with
problems or requests. (5) The Continuous Improvement process monitors and measures the
performance ot each of the other processes and works to solve problems and optimize use of
ArchiSurance resources. In order to enable monitoring, each of the other processes generates
monitoring data that is read by the Continuous Improvement process.
The processes in the System Ops category, which are Batch Ops, Online Ops and Security Ops,
each have a separate sub-process for incident management. These sub-processes are triggered,
respectively, by Batch, Online and Security Incidents. One of the first steps in each incident
management sub-process, is to pass an Incident Alert to each of the other System Ops processes.
This is accomplished by posting the alert to the Alert Buffer.
The Batch Ops process uses a schedule that lists all batch jobs and their dependencies. The
schedule is used by two Batch Ops sub-processes. The Batch Planning sub-process updates this
schedule for use by the Execution Management sub-process.
The Batch Ops process uses a number of applications that interact with each other. The Batch
Scheduler application enables users to manage a database of jobs, job schedules and
dependencies, and launches batch jobs according to the database. The Batch Monitor application
uses the job schedules as a reference to monitor job execution, and reports all exceptional
conditions to the both the Batch Scheduler and the Incident Handler applications via the Alert
Buffer described earlier In the scenario. The Incident Handler refers to a set of business rules to
determine the systems and individuals that must be notified of each incident. Based on these

determinations, the Incident Handler produces appropriate notifications.
Due to their critical ity, the Batch Scheduler, Batch Monitor and Incident Handler applications are
hosted redundantly in multiple geographically distributed data centers. In each data center, the
three applications are hosted on a fully redundant virtual server cluster. Each cluster is connected
to two site local area networks, each of which connects to a separate physical storage array.
Refer to the scenario
As part of an IT service management initiative, you have been asked to show how applications
and infrastructure support the Batch Ops process. Model the applications, their functions, the data
they access, and the infrastructure that hosts the applications and data, along with the networks
that connect the servers. It is only necessary to model a single data center.
Which answer provides the most complete and accurate model?

A.
Option A

B.
Option B

C.
Option C

D.
Option D