Scenario
Please read this scenario prior to answering the question

The ArchiSuranceTo Go mobile consumer solution is increasingly important to ArchiSurance,
which uses it to sell and renew insurance products, provide customer service, enable accurate and
convenient home recordkeeping, and capture and process claims. The solution consists of three
components. The Consultant lets customers review their existing coverage, and update it based
on common life events, such as getting a new car, moving into a new home, or having a family
member move in or out. If necessary, they can speak or chat with a customer service
representative. The Home Manager helps customers photograph and catalogue their valuable
possessions in order to support the filing of accurate claims in case of loss or damage. The Claim
Manager enables customers to quickly file a claim for loss or damage to an insured auto, home or
possession. It enables customers to describe the incident by referencing information captured with
the Consultant and the Home Manager applications. In addition, it allows thecustomer to add
photocraphs, audio, video and text to support a claim, submit the claim, and monitor its progress.
The ArchiSuranceTo Go components rely on a number of application services hosted by
ArchiSurance. The first is an Auto Identification and Description (AID) service that the Consultant
uses to validate and complete auto information entered by customers. The second service, Home
Identification and Description (HID) performs the same function for home information, and is used
by the Home Manager. The Consultant also uses the Virtual Agent service to guide customers as
they select coverage options, the Payment Processor service to arrange premium payments, and
the Coverage Activator service to generate policies and put them in force.
ArchiSurance to Go also relies on a number of infrastructure services. The Home Manager uses a
Multimedia Repository service to store and retrieve information about insured homes. The Claim
Manager also uses this service for claim information entered bycustomers. All three components
of ArchiSuranceTo Go use a Personal Security service to register and authenticate customers,
and to manage their profiles.
Each application service is realized by an application component with the same name. Also, each
infrastructure service is realized by a system software environment with the same name.
ArchiSurance hosts both the application components and system software environments in a
virtualized server pool within its data center. Each service has its own virtual server. Each server is
connected to a data center network (DCN) which in turn connects to a commercial wide area
network (WAN).
Refer to the Scenario
The marketing department would like a better understanding of the business services that
ArchiSuranceTo Go delivers, and the application services and components that are used to deliver
those business services. The marketing department would also like to understand the data
accessed directly by the interactive application components.
Which answer provides the best explanation?

Scenario
Please read this scenario prior to answering the question
ArchiSurance senior management, board members, customers and major stockholders have long
been concerned about disaster resiliency in light of the company’s heavy reliance on a single data
center. The data center is located in an area that is prone to flooding and earthquakes, according
to expert assessments done by consultants retained for this purpose. In addition, the data center
is located under a busy cafeteria, and water occasionally leaks through its ceiling.
To adoress these problems, ArchiSurance has developed a plan to move from its current data
center to a pair of ready-to-use data centers in separate cities. The data center move is designed
to reduce the risk of business interruption, reduce both planned and unplanned downtime for
critical applications, and reassure ArchiSurance stakeholders. However, a number of limitations
make theplanned transition to the new data centers particularly challenging. A number of critical
ArchiSurance applications cannot be offline for more than an hour, and any downtime for these
application must only occur in certain four-hour windows each weekend. Also, the move cannot
occur during quarterly or year-end closing periods in order to avoid interrupting critical processing.
Fulfillment of these specific type of requirements will reduce the risk of business interruption from
the data center move activities themselves.
ArchiSurance management has therefore planned a multi-phase data center transformation
program. All of the activities in each phase are necessary to ensure a progression of stable and
fully functional data center configurations. The first phase consists of detailed scheduling and
planning to produce a comprehensive transformation plan that meets ArchiSurance timing and
scheduling requirements During the second phase, ArchiSurance is to contract for the hardware
and software required for the new datacenters,as well for refunds for the hardware and software to
be returned from the current data center once it is shut down. During the third phase, the new data
centers are to be set up, and the new hardware and software are to be tested in parallel with what
is already in production. The actual transition between the old and new data centers occurs in the
fourth phase, and the fifth phase involves shutting down and dismantling the old data center, and
returning its hardware and software for contracted refunds. Phases two through five are each to be
initiated when specific conditions are met in the previous phase.
Refer to the Scenario
The newly hired program manager for data center transformation has asked you to describe the
program implementation plan. You must express each of the plan phases as a separate work
package with specific deliverables. You must also show the relationships between phases along
with how each phase contributes to a particular stable data center state.
Which answer provides the best description?

Scenario
Please read this scenario prior to answering the question
ArchiSurance has entered into a legal agreement to acquire ArchiSpecialty, a specialty insurer that
has several lines of business, including insuring organizations that conduct high-stakes contests.
Prior to entering into this agreement ArchiSurance staff carefully examined the ArchiSpecialty
Enterprise Architecture to develop an integration plan with four successive phases. Each phase of
the plan provides a stable foundation for ArchiSurance to conduct its newly expanded business
while making significant progress toward the targeted integration of ArchiSpecialty operations. The
first phase of the plan, Common Ownership, will begin on the acquisition date specified in the legal
agreement. The second through fourth phases will begin after their predecessors are complete.
During the Common Ownership phase, the two companies’ websites will be linked to each other
and their Interactive voice response(IVR) system menus will be integrated. During the second
phase, known as Integrated Organizations, the corresponding ArchiSurance and ArchiSpecialty
departments will be combined and all financial processing will be migrated to the original
ArchiSurance systems. In the third Phase, known as Integrated Customer Operations,
ArchiSpecialty customer relationship management (CRM) data will be migrated to the
corresponding ArchiSurance applications. In the fourth and final phase, known as Integrated
Operations, the ArchiSpecialty claims data will be migrated to the corresponding ArchiSurance
applications. However, the ArchiSpecialty underwriting solution for high-stakes contests will be
retained due to its unique capabilities.
The underwriting solution for high-stakes contests assists underwriters in creating a policy to
insure against the possibility of a contestant winning an improbable but expensive award, such as
$1 million US for hitting a hole-in-one on a golf course, or a luxury world cruise for a winning spin
of a roulette wheel. In return for a single premium payment, the insurer agrees to pay the award if
a contestant earns it fairly. When an underwriter receives a request for an insurance quote, either
from a promotions company that isplanning the contest or from a company with its own promotions
department, he uses the Contest Modeler application to precisely describe the planned contest
and the coverage requested, and to store the contest model in a machine-readable format. Then,
the underwriter uses the Contest Query application, which reads the contest model and queries a

collection of audited contest results to find records of similar contests. Then, the underwriter uses
the Contest Estimator application to estimate the premium for the coverage request, and also to
produce a report with a recommended set of conditions to provide with the quote. After consulting
the report, the underwriter uses the Quoting Tool application to prepare a quote for the customer.
Then, the underwriter sends the quote to the customer via secure email. If the customer accepts
the quote, the underwriter uses the Contract Generator to prepare t contract for the customer,
which he also sends via secure email. In the contract, the customer agrees to employ a contest
auditorwho will report the audited results of the contest regardless of whether prizes are awarded.
The underwriter uses the Contest Tracker application to add these reports to the collection of
audited contest results. Note that all reports are delivered in a standard markup language that can
be read by other software programs and either processed in the background or rendered visually.
Refer to the Scenario
The ArchiSurance chief information officer has asked you to explain the unique suite of
applications that ArchiSpecialty uses to underwrite high-stakes contest insurance. You must model
these applications, the services they provide and the data they access.
Which answer provides the best explanation?

Scenario
Please read this scenario prior to answering the question
ArchiSurance has a partnership with ArchiBank in which the two companies market each other’s
consumer offerings to their own customers. Each quarter, the chief marketing officers (CMOs) of
the two companies work together to plan the next quarter’s promotions. First, they review each
other’s business objectives related to the partnership. Then, they formulate the co-operative
marketing plan. The CMOs determine which offerings they will promote, the characteristics of the
target customers, and the timing of each promotion. They assemble their findings into a cooperative marketing plan that Is reviewed separately by the chief financial officer (CFO) of each
organization. If either of the CFOs finds a problem, the CMOs must quickly work together to
formulate another version of the plan. The review and reformulation process continues until both
CFOs have approved a version of the plan. Then,the CMOs share the plans with their respective

operations teams. Each organization’s operations team configures the bank’s systems toexecute
the joint promotions.
The cooperative marketing process is enabled by CRM software delivered as a service (SaaS).
The two organizations each use separate logical instances of a multi-tenant customer relationship
management (CRM) application hosted by a service provider. Each company’s CRM instance is a
dedicated function of the same CRM application component. The dedicated functions also share
the same multi-tenant database. The component’s data access layer is designed with safeguards
to keep each company’s data separate unless it is intentionally shared.
Each CRM instance has targeting, exchange and outreach sub-functions. The targeting subfunctions select customers based on criteria developed by the CMOs and configured by the
operations teams. The exchange sub-functions share the selected customer profiles with each
other, and the outreach sub-functions generate promotional email. In this way, each company’s
CRM system generates a list of target customers that the other company’s CRM system uses to
send promotional email.
The multi-tenant CRM application component is hosted on a large virtual server complex that is
connected via a site network to a physical storage array and a commercial wide-area network
(WAN) used by both companies. Both companies access their CRM systems via PCs connected
to Local Area Networks (LANs) that are in turn connected to the shared commercial WAN.
Refer to the Scenario
The new head of IT has asked you to describe how the CRM application supports the partnership,
including the CRM application itself, the various application functions and the data flows between
them, and the hosting and networking that supports the CRM application.
Which answer provides the best description?

Scenario
Please read this scenario prior to answering the question
Independent insurance brokers that work with ArchiSurance have complained of difficulty in

communicating with salespeople and other personnel at ArchiSurance. They have said that email
is too clumsy and slow for working on urgent deals, people do not always answer their mobile
phones, and it is difficult to tell whether an individual is available. They have also complained that
it is too time-consuming for them to manage their commission payments using an older web
application that requires them to print out and mail forms for making some routine changes, and
also does not work on many mobile devices. Some brokers have said that it is easier to do
business with ArchiSurance competitors that provide easy-to-use mobile applications for both
general communication and commission management. In fact, the ArchiSurance Vice President of
Sales and Chief Marketing Officer have both expressed concern about reports from the
ArchiSurance market research department that the company is gradually losing market share
withsome of the same brokers that have been complaining. These executives are also concerned
that ArchiSurance may not meet the targets for revenue growth.
Upon hearing about these issues, the ArchiSurance Chief Information Officer (CIO) hired a
consultant to design a new mobile infrastructure for broker interaction. This infrastructure is
required to enable easier communication with ArchiSurance brokers in order to help the company
increase its market share with each of them and consequently attain its targets for revenue
growth. In order to ensure that the new infrastructure would meet these goals, the CIO told the
consultant that the new infrastructure must make it easy for ArchiSurance to develop and deploy
applications and content for its brokers. It must provide federated authentication and an encrypted
communication channel as well as instant messaging and presence services.
The new mobile broker interaction infrastructure architecture includes a number of system
software components. A secure reverse proxy authenticates users and provides an encrypted
channel to communicate with them. The proxy uses a service provided by directory server
software to authenticate users. The directory server communicates with the ArchiSurance
federation server, which in turn communicates with peer federation servers hosted by trusted
brokerage organizations. Once the user is authenticated, the ArchiSurance broker portal uses the
ArchiSurance web content management system to assemble authorized and relevant content for
each broker. In order to provide presence services, a unified communications (UC) server
exchanges information with the directory server and an instant messaging server.
All of these components are hosted on a single physical hardware platform hosting a virtualized
server infrastructure. The server infrastructure is connected to a converged local area network
(LAN), which is also connected to a commercial wide area network (WAN) over which
ArchiSurance communicates with its brokers.
Refer to the Scenario
The solution delivery team for broker interaction would like to get a clearer idea of the motivations
behind this solution as they plan a second release. You must model the stakeholders, drivers,
assessments and goals that shape this strategic initiative. You must also show the relationships
between these motivational elements.
Which answer provides the most complete and accurate model?

Consider the following diagram, which represents a migration from a Baseline to a Target Architecture:

Which of the following answers best interprets the unlabeled symbol in the middle of the diagram?

Which application layer concept is defined as a passive element?

The following diagram shows an example of the use of the Migration viewpoint:

Which of the following best describes a reason for using this viewpoint?

Consider the following diagram, in which CSR stands for Customer Service Representative:

Which of the following statement is expressed by the diagram?

Which ArchiMate concept describes the behavior of a business collaboration?