You have an Exchange Online tenant. User1 reports that they are not able to check their email.
Other users can check their email.
You remotely connect to User1’s session.
You need to troubleshoot why the user cannot check his email.
What should you use?
A.
POP Email test
B.
Outlook Connectivity test
C.
Microsoft Remote Connectivity Analyzer
D.
Microsoft Connectivity Analyzer
E.
Outlook Autodiscover test
F.
IMAP Email test
Explanation:
Microsoft Remote Connectivity Analyzer
(https://testconnectivity.microsoft.com/) can test incoming and outgoing e-mail.https://testconnectivity.microsoft.com/
Other users can check there mail
Then it must be a local problem: D
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D looks right
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Not sure D even exists?
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Sorry my last comment is incorrect. Microsoft Connectivity Analyzer is part of Remote Connectivity Analyzer and D is probably the correct answer. http://blogs.technet.com/b/exchange/archive/2013/03/11/announcing-microsoft-connectivity-analyzer-mca-1-0-and-microsoft-remote-connectivity-analyzer-rca-2-1.aspx
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1. You can login remotely so there as Internet available
2. Other users can connect so nothing is wrong with Office 365
3. User1 reports that “they” are not able to check their email
4. Other users can are fine (Assuming from another location)
Microsoft Remote Connectivity Analyzer is the logical answer assuming no one is able to connect from that particular location.
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Full agree!
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