You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user of a new computer reports that he cannot access any of his previously saved e-mail messages in Microsoft Outlook. The user also reports that folders previously visible are missing. You verify that the user is able to receive new e-mail messages.

You need to ensure that the user can access all of his previously saved e-mail messages.

What should you do first?

A.
Configure the user’s Outlook profile to open the original .pst file.

B.
Create a new .ost file on the user’s computer and resynchronize to the Exchange server.

C.
Configure the user’s Outlook profile to open the auto archive message store.

D.
Run the Outlook Detect and Repair… utility on the user’s computer.