You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user in your company wants to install Microsoft Office XP Professional on her new computer. She runs Office setup. However, the setup fails and rolls back the installation.

You need to re-run Office setup on the user’s computer and observe the installation process.

What should you do?

A.
Instruct the user to visit the Microsoft Office Product Updates Web site, and to select the option to scan the computer for updates.

B.
Connect to the user’s computer by using Remote Assistance. Instruct the user to remove Office by using Add or Remove Programs in Control Panel. Use the Add and Remove Programs application on your computer to run Office setup.

C.
Connect to the user’s computer by using Remote Assistance. In the Remote Assistance window, rerun Office setup by connecting to a network-based installation point and double-clicking the appropriate .msi file.

D.
Remotely stop and restart the Windows Installer service on the user’s computer. Use the Windows Installer command-line utility on your computer to rerun Office setup.