You are a desktop support technician for your company. All client computers run Windows XP Professional and a proprietary application named App1.

A user reports that his desktop shortcut for App1 no longer runs App1. The user states that he recently moved the App1 program folder from drive C to drive D. He states that he used the same folder structure to move the contents to drive D.

You attempt to run App1 by using the executable file located in drive D, but the application still fails to run.

You need to ensure that the application works with the program files located on drive D of the user’s computer.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. Each computer has a CD-RW device, which is used to back up personal files and to transfer large files to customers.

A user reports that she wants to use the CD-RW device to put files from different folders on one CD. You need to ensure that the user can put files from different folders on one CD.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user reports that Microsoft Outlook cannot contact the company’s Microsoft Exchange Server computer, which is named Mail1. You are able to successfully ping Mail1 from your computer by using the name Mail1.
You use Remote Assistance to connect to the user’s computer and verify that the computer can successfully ping Mail1 by using its IP address.

You need to ensure that the user can use Outlook.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A manager in the company uses a computer named Client1.

The manager reports that he cannot modify the files in a shared folder named MyDocs, which is located on the manager’s computer. You discover that a folder named C:Docs on the manager’s computer is shared as MyDocs. The manager is able to modify the files when accessing them through C:Docs.

The manager states that other users will need to access and modify the documents contained in MyDocs.
These users will connect by using a domain user account.

You need to ensure that the manager and all other required users can modify the files by accessing them through MyDocs.

What should you do?

You are a desktop support technician for your company. One client computer runs both Windows 98 and Windows XP Professional in a dual-boot configuration. Windows XP Professional is installed on the D volume, which is NTFS.

A custom application is available when the user logs on to either operating system.

The user reports that when she logs on to Windows 98, she is unable to access files that were created when she was logged on to Windows XP Professional. You discover that App1 stores files to the
D:App1Data folder when logged into Windows XP Professional.

You need to ensure that files created by using App1, when the user is logged into Windows XP Professional, are available to both Windows 98 and Windows XP Professional.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003.

A user reports that he wants to share the C:DocumentsSales folder on his computer with other specific network users. The user states that he wants only members of the domain Sales group to be able to read or modify the files. No other users should have access to the files.

You need to ensure that the user can share the files appropriately.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging.
A user reports that Microsoft Outlook is not working properly on her new computer. Outlook did work properly on her old computer. The user states that she can send and receive e-mail normally, but she is unable to access her Calendar, Tasks, Journal, or Contacts. The icons for these features are available, but none of her data appears in Outlook.

The user connects to her mailbox by using Outlook Web Access and verifies that her Calendar, Tasks, Journal, and Contacts are available.

You need to ensure that all features of Outlook function on the user’s new computer.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and are configured as DHCP clients.

A user reports that her portable computer is not able to access any Web sites now that she is in the main office. You discover that the computer was able to access all Web sites this morning while at the branch office.

You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is unable to ping any Web site by using the IP address. You need to ensure that the computer can access Web sites.

What should you do first?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user works in an office that uses different wireless networks for different departments. She usually connects to the Accounting department??s wireless network, but she often mistakenly connects to other department networks instead.

For convenience, the user wants the Accounting department??s wireless network to be her default wireless connection.
What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user runs Internet Connection Sharing (ICS) and Windows Firewall on a computer named Client1. Windows Firewall on Client1 is configured to log all dropped packets. The user reports that the Windows Firewall log file does not save the older logged events. You discover that the log file is not large enough to register all the events that the user wants to have available.

You need to ensure that a single log file for Windows Firewall on Client1 can store up to 10 MB of data.

What should you instruct the user to do?