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Category: 70-685 (v.2)

Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician (update March 18th, 2016)

Which two actions should you perform in sequence?

DRAG DROP
A company has computers that run Windows 7 Enterprise. A 500-GB hard disk has a single volume
and 450-GB of free space. You attempt to reduce the size of the volume but the operation fails due
to physical disk errors on the hard disk. You need to ensure the computer has a hard disk without
physical disk errors and containing all existing data. Which two actions should you perform in
sequence? (To answer, move the appropriate actions from the list of actions to the answer area and
arrange them in the correct order.)

Which service should you disable to accomplish this goal?

HOTSPOT
A company has computers running Windows 7 Enterprise. The company enforces AppLocker policies
to prevent unwanted applications from running. A user wants to evaluate an application, but is
blocked by AppLocker policies. You need to stop AppLocker policies from being enforced on the
user’s computer. Which service should you disable to accomplish this goal? To answer, select the
appropriate service in the work area.

What should you recommend?

A company has computers running Windows 7 Enterprise. The company also has one file server and
two domain name servers running Windows Server 2008 R2. All computers except for one user’s
computer can correctly resolve the IP address of the file server from its host name. The user’s
computer is resolving the file server’s host name to an incorrect IP address. The user’s computer can
access the Internet but cannot access the file server. You need to recommend actions that can be
performed on the user’s computer to resolve the host name of the file server. What should you
recommend? (Choose all that apply.)

Which technology should you recommend?

DRAG DROP
A company has computers in a London office running Windows 7 Enterprise, and a server located in
a New York office running Windows Server 2008 R2. The New York server is configured for Active
Directory Domain Services (AD DS) and as a file server. Users connect to the file server by using a
Virtual Private Network (VPN), which requires two-factor authentication. Some users in the London
office frequently are locked of out their VPN accounts. You need to recommend a solution to reduce
support incidents regarding VPN logon issues while still providing remote access. Which technology

should you recommend? (To answer, drag the appropriate item from the list of items to the target in
the work area.)

Which setting should you select in the Local Group Policy Editor?

HOTSPOT
All client computers on a company’s network run Windows 7. The preview displayed in the Content
view of Windows Explorer and the Searchbox is considered a security risk by the company. You need
to ensure that documents cannot be previewed in the Content view. Which setting should you select
in the Local Group Policy Editor? To answer, select the appropriate group policy in the work area.

Which addresses should you change?

HOTSPOT
A company has client computers that run Windows 7 Enterprise, a single subnet, and servers that
run Windows Server 2008 R2. A client computer can connect to the company’s servers by using IP
addresses, but not by using fully qualified domain names (FQDNs). You need to ensure that the client
computer can resolve to the company* s servers by using FQDNs. Which addresses should you
change? To answer, select the appropriate addresses in the work area.

You need to ensure that only users in the Finance OU can run FinanceApp1

###BeginCaseStudy###
Case Study: 1
Consolidated Messenger
Scenario:
You are an enterprise desktop support technician for Consolidated Messenger.
Network Configuration
The company has three offices named Office1, Office2, and Office3. The offices connect to
each other over the Internet by using VPN connections. Each office has an 802.11g wireless
access point. All wireless access points are configured to use Radius01 for authentication.
Active Directory Configuration
The network contains one Active Directory domain named consolidatedmessenger.com. The
relevant organizational unit structure is shown in the following diagram.

The relevant Group Policy objects (GPOs) in the domain are configured as shown in the
following table.

Applications
The relevant applications on the network are shown in the following table.

Server Configuration
The relevant servers are configured as shown in the following table.

Client Configuration
Each office has 500 desktop computers that run Windows 7 Enterprise. There are 250 mobile
users that travel regularly between all three offices. The mobile users have laptop computers
that run Windows 7 Enterprise. To prevent the spread of malware, the company restricts the
use of USB devices and only allows the use of approved USB storage devices.
Printers
The marketing group has several printers that are shared on File01. A shared printer name
Printer1 is a high-performance, black-and-white printer. A shared printer named Printer2 is a
high-definition, photo-quality, color printer. Printer2 should only be used to print marketing
brochures.
###EndCaseStudy###

The chief financial officer (CFO) releases new guidelines that specify that only users from finance are
allowed to run FinanceApp1. Users in the Marketing OU report that they can run FinanceApp1. You
need to ensure that only users in the Finance OU can run FinanceApp1. What should you do?

You need to consolidate all application events for the users in a central location

###BeginCaseStudy###
Case Study: 1
Consolidated Messenger
Scenario:
You are an enterprise desktop support technician for Consolidated Messenger.
Network Configuration
The company has three offices named Office1, Office2, and Office3. The offices connect to
each other over the Internet by using VPN connections. Each office has an 802.11g wireless
access point. All wireless access points are configured to use Radius01 for authentication.
Active Directory Configuration
The network contains one Active Directory domain named consolidatedmessenger.com. The
relevant organizational unit structure is shown in the following diagram.

The relevant Group Policy objects (GPOs) in the domain are configured as shown in the
following table.

Applications
The relevant applications on the network are shown in the following table.

Server Configuration
The relevant servers are configured as shown in the following table.

Client Configuration
Each office has 500 desktop computers that run Windows 7 Enterprise. There are 250 mobile
users that travel regularly between all three offices. The mobile users have laptop computers
that run Windows 7 Enterprise. To prevent the spread of malware, the company restricts the
use of USB devices and only allows the use of approved USB storage devices.
Printers
The marketing group has several printers that are shared on File01. A shared printer name
Printer1 is a high-performance, black-and-white printer. A shared printer named Printer2 is a
high-definition, photo-quality, color printer. Printer2 should only be used to print marketing
brochures.
###EndCaseStudy###

Users in the ERPApp1 pilot project report intermittent application issues. You need to consolidate all
application events for the users in a central location. What should you do?


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