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Category: 70-685 (v.2)

Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician (update March 18th, 2016)

Which two actions should you perform in sequence?

DRAG DROP
A company has computers running Windows 7 Enterprise. User accounts are part of the Users group
on the computers. A user has an application named Dialer that uses a modem to dial in to remote
systems. The application looks for phonebook entries in a folder named C:\Progrom Files
(x86)\Dialer\Phonebook\. When the user tries to save files to the folder, a message appears that
says” You don’t have permission to save in this location. Contact the administrator to obtain
permission.” You need to modify the NTFS permissions of the folder so that the user can save files to
the folder. Which two actions should you perform in sequence? (To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.)

Which three actions should you perform in sequence?

DRAG DROP
A company has computers running Windows 7 Enterprise. The computers meet the hardware
requirements for Windows XP Mode. Windows XP Mode is not installed on the computers. A user
wants to install a legacy database application that is known to be incompatible with Windows Vista
and Windows 7. The application is compatible with Windows XP Service Pack 3. You need to install
the application in a way that enables it to run on the company’s computers. Which three actions
should you perform in sequence? (To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.)

Which two actions should you perform in sequence?

DRAG DROP
A company has computers running Windows 7 Enterprise in an Active Directory Domain Services (AD
DS) environment. A user reports that a computer is experiencing intermittent performance issues.
You need to generate a report that outlines system resources and running processes. The report
must contain suggestions to maximize performance. Which two actions should you perform in
sequence? (To answer, move the appropriate actions from the list of actions to the answer area and
arrange them in the correct order.)

Which two actions should you perform in sequence?

DRAG DROP
A company has computers running Windows 7 Enterprise. All of the company’s portable computers
have been configured to use the Balanced power plan with the default plan settings. The battery
power of one user’s portable computer drains much faster than other similar model portable
computers. You need to gather information from the user’s portable computer to ascertain the
cause of the battery power drain. Which two actions should you perform in sequence? (To answer,
move the appropriate actions from the list of actions to the answer area and arrange them in the
correct order.)

Which two actions should you perform in sequence?

DRAG DROP
You are troubleshooting performance issues on a remote Windows 7 client computer named PC01.
A process on PC01 is consuming a large amount of memory. You are unable to connect to the
computer via the Remote Desktop Connection utility. You need to establish if the process is running
as part of a windows service. Which two actions should you perform in sequence? (To answer, move
the appropriate actions from the list of actions to the answer area and arrange them in the correct
order.)

Which commands should you recommend?

A company has computers running Windows 7 Enterprise. Connections to the company’s wireless
network are filtered by MAC address. The company purchases a new computer that must be
connected to the wireless network. You need to recommend all the commands that discover the
MAC address of the new computer’s wireless network adapter. Which commands should you
recommend? (Choose all that apply.)

Which two actions should you perform in sequence?

DRAG DROP
A company’s environment includes an Active Directory Domain Services (AD DS) domain. The print
server runs Windows Server 2008 R2 and all printers are networked by using TCP/IP. Only domain
users have permissions to access the print server and printers published in AD DS. A visitor is
connected to the network with a computer running windows 7 Professional. The computer is not
joined to the company domain. The user does not have a domain user account. You have a copy of
the printer drivers on a USB flash drive because the drivers are not included with Windows 7. These
drivers have never been installed on the visitor’s computer. The visitor wants to print to a network
printer. You need to install the printer on the visitor’s computer.
Which two actions should you perform in sequence? (To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.)

Which address should you select?

HOTSPOT
A company has computers running Windows 7 Enterprise and servers running Windows Server 2008
R2. All computers and servers are in the same subnet. A computer cannot connect to sites on the
Internet by using host name or IP address, but can connect to all internal server resources by using
both IP address and host name. You need to identify the cause of the problem. Which address
should you select? To answer, select the appropriate field in the work area.

what should you select?

HOTSPOT
A company has computers that run Windows 7 Enterprise. User1 has a computer running the 32-bit
version of Windows 7. User1 wants to share a USB printer with User2. User2 has a computer running
the 64-bit version of Windows 7. On User1’s computer, you need to configure the print server
properties so that User2’s computer will not prompt for new drivers when trying to print to the
shared printer. From the Print Server Properties dialog box, what should you select? To answer,
select the appropriate button in the work area.


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