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Category: 70-685 (v.2)

Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician (update March 18th, 2016)

Which setting should you select?

HOTSPOT
A company has client computers that run Windows 7 Enterprise. A client computer was infected
with malicious software that is known to make changes to Microsoft Internet Explorer settings. The
malicious software has been removed from the system by using an antivirus application. When
browsing to sites in Internet Explorer, the user sees a message that says “Internet Explorer cannot
display the webpage”. You need to ensure that the user can browse sites in Internet Explorer
without receiving error messages. Which setting should you select? To answer, select the
appropriate setting in the work area.

Which two actions should you perform in sequence?

DRAG DROP
A company has client computers that run Windows 7 Enterprise. Malicious files have caused a client
computer to become unresponsive. You delete the suspicious files. On reboot, the suspicious files
reappear. First, you need to ensure that the malicious files are visible from Windows Explorer.
Thereafter, you need to ensure that the malicious files are visible from the command prompt. Which
two actions should you perform in sequence? (To answer, move the appropriate actions from the list
of actions to the answer area and arrange them in the correct order.)

Which option should you recommend?

HOTSPOT
A company has computers that run Windows 7 Enterprise. Users report that when they double-click
Jpg files in Windows Explorer, the files open in Windows Photo Viewer. You need to ensure that all
Jpg files open in another program. You must not make unnecessary changes to the behavior of other
file types. Which option should you recommend? To answer, select the appropriate Control Panel
option in the work area.

Which three actions should you perform in sequence?

DRAG DROP
All client computers on your company network run Windows 7 and are members of a Windows
Server 2008 R2 domain. Members of the R&D department are local administrators on their
computers and are members of the R&D Global Security group. A new version of a business software
application is available on the network. You plan to apply an AppLocker security policy to the R&D
group. You need to ensure that members of the R&D group are not allowed to upgrade the
software.
Which three actions should you perform in sequence? (To answer, move the appropriate actions
from the list of actions to the answer area and arrange them in the correct order.)

You need to ensure that a Windows 7 administrative computer named PC02 receives the event log entries from PCO

A Windows 7 client computer named PCO1 has intermittent performance issues. Each time a
performance issue occurs, an associated event log entry is written to the Application event log. You
need to ensure that a Windows 7 administrative computer named PC02 receives the event log
entries from PCO1. What should you do? (Choose all that apply.)

Which command should you run?

All client computers on your company network run Windows 7 and are members of an Active
Directory Domain Services (AD DS) domain. The help desk reports that several computers that run
Windows 7 Enterprise have bad sectors on their hard disks. You need to minimize the loss of data on
the computers caused by storing data on the bad sectors. Which command should you run?

You need to ensure that the computer can emit sound correctly

DRAG DROP
A company has computers running Windows 7 Enterprise. One computer is not able to emit sound
from the speakers. The computer has an onboard sound controller. You check the computer* s
Device Manager but the device is not listed there. You need to ensure that the computer can emit
sound correctly. What should you do? (To answer, drag the appropriate options from the list of
options to the work area.)

Which tool should you use?

DRAG DROP
All client computers on your company network run Windows 7. After the installation of a third-party
defragmentation tool, several employees are unable to start their portable computers in normal or
safe modes. The Original Equipment Manufacturer (OEM) recovery partition is not installed on the
computers. The Boot Configuration Database (BCD) has also been corrupted. Using System Recovery
Options, you need to fix the BCD so that the computers can boot. Which tool should you use? (To
answer, drag the appropriate tool from the list of tools to the correct location in the work area.)


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