What should you request?
###BeginCaseStudy###
Case Study: 3
A)
Datum Corporation
Scenario:
You are an enterprise desktop support technician for A. Datum Corporation.
Active Directory Configuration
The company has three offices. The offices are configured as shown in the following table.
The network contains a single Active Directory domain named adatum.com. Two Group
Policy objects (GPOs) are configured as shown in the following table.
The relevant servers in the main office are configured as shown in the following table.
Wireless Network
A wireless network is implemented in the main office. The wireless network is configured to
use WPA2-Enterprise security.
Client Configuration
All client computers run Windows 7 Enterprise and are configured to use DHCP. Windows
Firewall is disabled on all client computers. All computers in the research department have
Windows XP Mode and Windows Virtual PC installed. You deploy a custom Windows XP
Mode image to the research department computers. An application named App1 is installed
in the image.
Each research department computer has the following hardware:
• 4 GB of RAM
• Intel Core i7 processor
• 500 -GB hard disk drive
Corporate Security Policy
The corporate security policy includes the following requirements:
• Users without domain accounts must be denied access to internal servers.
• All connections to the company’s wireless access points must be encrypted.
• Only employees can be configured to have user accounts in the Active Directory
domain.
• The hard disk drives on all portable computers must be encrypted by using Windows
BitLocker Drive Encryption (BitLocker).
###EndCaseStudy###
Datum hires several consultants to work at the main office for six months. The consultants require
Internet access. The help desk reports that the consultants cannot access the company’s wireless
network. You need to ensure that the consultants have wireless access to the Internet. The solution
must adhere to the corporate security policy. What should you request?
Which two configurations should you recommend?
###BeginCaseStudy###
Case Study: 3
A)
Datum Corporation
Scenario:
You are an enterprise desktop support technician for A. Datum Corporation.
Active Directory Configuration
The company has three offices. The offices are configured as shown in the following table.
The network contains a single Active Directory domain named adatum.com. Two Group
Policy objects (GPOs) are configured as shown in the following table.
The relevant servers in the main office are configured as shown in the following table.
Wireless Network
A wireless network is implemented in the main office. The wireless network is configured to
use WPA2-Enterprise security.
Client Configuration
All client computers run Windows 7 Enterprise and are configured to use DHCP. Windows
Firewall is disabled on all client computers. All computers in the research department have
Windows XP Mode and Windows Virtual PC installed. You deploy a custom Windows XP
Mode image to the research department computers. An application named App1 is installed
in the image.
Each research department computer has the following hardware:
• 4 GB of RAM
• Intel Core i7 processor
• 500 -GB hard disk drive
Corporate Security Policy
The corporate security policy includes the following requirements:
• Users without domain accounts must be denied access to internal servers.
• All connections to the company’s wireless access points must be encrypted.
• Only employees can be configured to have user accounts in the Active Directory
domain.
• The hard disk drives on all portable computers must be encrypted by using Windows
BitLocker Drive Encryption (BitLocker).
###EndCaseStudy###
The motherboard on a portable computer fails. The data on the computer’s hard disk drive cannot
be recovered. You need to recommend a solution to ensure that the data on hard disks can be
recovered if the motherboard on other portable computers fails Which two configurations should
you recommend? (Each correct answer presents part of the solution. Choose two.)
What should you request?
###BeginCaseStudy###
Case Study: 3
A)
Datum Corporation
Scenario:
You are an enterprise desktop support technician for A. Datum Corporation.
Active Directory Configuration
The company has three offices. The offices are configured as shown in the following table.
The network contains a single Active Directory domain named adatum.com. Two Group
Policy objects (GPOs) are configured as shown in the following table.
The relevant servers in the main office are configured as shown in the following table.
Wireless Network
A wireless network is implemented in the main office. The wireless network is configured to
use WPA2-Enterprise security.
Client Configuration
All client computers run Windows 7 Enterprise and are configured to use DHCP. Windows
Firewall is disabled on all client computers. All computers in the research department have
Windows XP Mode and Windows Virtual PC installed. You deploy a custom Windows XP
Mode image to the research department computers. An application named App1 is installed
in the image.
Each research department computer has the following hardware:
• 4 GB of RAM
• Intel Core i7 processor
• 500 -GB hard disk drive
Corporate Security Policy
The corporate security policy includes the following requirements:
• Users without domain accounts must be denied access to internal servers.
• All connections to the company’s wireless access points must be encrypted.
• Only employees can be configured to have user accounts in the Active Directory
domain.
• The hard disk drives on all portable computers must be encrypted by using Windows
BitLocker Drive Encryption (BitLocker).
###EndCaseStudy###
The help desk reports that several client computers in branch office 1 are missing security updates.
You need to identify which security updates are missing. What should you request?
You need to ensure that the users can install the custom application
###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
The company hires an additional 100 users. The users are unable to install the custom application.
You need to ensure that the users can install the custom application. What should you do?
You need to ensure that the call center users can run all of the Office 2007 applications
###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
You deploy Microsoft Office 2007 to a pilot group in the main office. Users in the pilot group report
that all of the Office 2007 applications run successfully. You deploy Office 2007 to users in the New
York call center. The call center users report that they are unable to launch the Office 2007
applications. You need to ensure that the call center users can run all of the Office 2007 applications.
What should you do?
You need to ensure that all users can log on to their computers when DC3 is offline for maintenance
###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
At 08:00 on a Tuesday morning, an administrator in Site 3 takes DC3 offline to update the server.
Users in Site 3 report that they cannot log on to their computers. The users receive the following
error message: “Your account has time restrictions that prevent you from logging on at this time.
Please try again later.” You need to ensure that all users can log on to their computers when DC3 is
offline for maintenance. Your solution must adhere to the corporate security policies. What should
you do?
You need to give the consultants wireless access to the Internet
###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
You have two external consultants. The consultants use their own personal portable computers. The
consultant’s report that they are unable to connect to your wireless network. You need to give the
consultants wireless access to the Internet. The solution must prevent external consultants from
accessing internal resources. What should you do?
You need to ensure that the Web site functions properly for the users
###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
Users access a third-party Web site. The Web site is updated to use Microsoft Silverlight. After the
update, the help desk receives a high volume of phone calls from users who report that the Web site
fails to function. You need to ensure that the Web site functions properly for the users. What should
you do?
You need to ensure that remote desktop connections are enabled when public computers are deployed in the chale
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
The help desk reports that remote desktop connections are not enabled on the public computers in
the chalets. Consequently, the help desk must instruct local staff to enable remote desktop
connections on each public computer. You need to ensure that remote desktop connections are
enabled when public computers are deployed in the chalets. What should you do?
What should you instruct the users to do?
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
Remote users report that after they renew their smart card certificates, they are unable to log on to
their computers by using their smart cards. You need to ensure that users can log on by using their
smart cards. What should you instruct the users to do?