You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.
Some of your company??s external Web sites have pop-up windows. After installing SP2, users cannot display these pop-up windows.

The users need to be able to display the pop-up windows.

Which action or actions should you instruct the users to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.

While viewing a Web page, a user was prompted to download a plug-in so that he can view the page correctly. Since installing the plug-in, the user cannot display any other Web pages correctly. The user restarted his computer to solve the problem, but it did not help.

The user needs his Web browser to work correctly.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. A user named Susan reports that she is unable to connect to network resources from her Windows XP Professional client computer.
You verify that the network cable is correctly connected to Susan’s client computer. All other users can connect to network resources.

You need to ensure that Susan’s computer can communicate on the network.

What should you do next?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.

A user reports that she installed a new scheme for the mouse, but now the mouse does not work.

You need to ensure that the mouse works again as soon as possible.

What should you do?

You are a desktop support technician for your company.

A new user reports that she cannot open applications by double-clicking the icons on her desktop. When she clicks an icon, it displays only a menu. You ask the user to test the functionality by using the keyboard commands, and it works correctly. The user states that she presses the mouse button with her index finger as illustrated in the user??s manual, but she has the mouse on the opposite side of her desk.

What is the most likely cause of the problem?

You are a desktop support technician for your company. A user named Bruno uses a Windows XP Professional portable computer.

Bruno reports that when the computer is undocked, it occasionally displays the following error message:
“ZPDRV.DLL failed to load.” You discover that the ZPDRV.dll file is used by an external storage device that is connected to Bruno’s docking station. The error message does not appear when the computer is
docked.

You need to ensure that the error does not occur on Bruno’s computer. You also need to ensure that the storage device continues to function correctly when Bruno’s computer is docked.

What should you do?

You are a desktop support technician for your company. All client computers were upgraded from Windows NT Workstation 4.0 to Windows XP Professional.

A user reports that her monitor now starts with the screen resolution set to 640 X 480 and the colors set to 16 colors. She is unable to change these settings. She also wants to be able to select Windows XP themes.

You need to enable the user to use the Windows XP interface options.

What should you do?

You are a desktop support technician for your company. All client computers were upgraded from Windows 2000 Professional to Windows XP Professional.

Two months later, a virus corrupts the operating system on one of the client computers. An administrator reformats the hard disk on the client computer and installs Windows XP Professional.

After the installation, the user reports that he cannot access his USB hard disk. The user says that he was able to access the USB hard disk during the two months after the operating system was upgraded. You discover that the manufacturer of the hard disk does not currently offer a driver for Windows XP Professional.

You need to enable the user to access his hard disk.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user in the sales department has a CD-RW device installed on her computer. She purchases a CD from the local computer store. She reports that she is unable to write data to the CD by using her CD-RW device. However, she was able to write to the blank media that was shipped with the computer.

You need to ensure that the user can use her CD-RW device.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Portable computers have a 64-MB video adapter.

A user reports that he is having trouble with his portable computer during a presentation. You verify that he connected the cables properly and configured his portable computer to display to the projector, but the projector displays the following error message: “Can’t display graphic.” When you configure the computer to show only on the LCD, the projector displays the following error message: “No signal.”

You need to ensure that the computer display properly appears on the projector.

What should you do?