Who should be recommended to support the Senior Responsible Owner in his/her responsibility
for the delivery of the management system?

A.
a decision taking group

B.
the Change Advisory Board (CAB)

C.
the senior customer representative

D.
the service managers

Explanation:

A) Correct. The standard states that the Senior Responsible Owner should be supported by a
decision taking group with sufficient authority to define policy and to enforce decisions.
B) Incorrect. The Change Advisory Board is an important group with a specific function which is
not as wide as the management system.
C) Incorrect. The senior customer representative may provide input to requirements for the
management system but will not be responsible for its delivery.
D) Incorrect. The service managers will implement the management system that is the
responsibility of the Senior Responsible Owner.