What is the objective of the Service Continuity and Availability Management processes?

A.
to ensure agreed effective communication towards Customers

B.
to ensure that agreed levels of service commitments to Customers can be met in all
circumstances

C.
to ensure that agreed Service Continuity and Availability commitments to Customers can be
met in all circumstances

D.
to ensure that agreed Service Continuity and Availability commitments to providers can be met
in all circumstances

Explanation:

A) Incorrect. Effective communication is not the objective of the process Service Continuity and
Availability Management. It is more relevant to Service Reporting.
B) Incorrect. Managing levels of service is the objective of the Service Level Management process.
C) Correct. This is the objective of the Service Continuity and Availability Management processes.
D) Incorrect. Service Continuity and Availability Management is a process between a supplier and
a Customer. Not between a supplier and a provider.