What does a quality policy aim to define?

A.
the formally expressed quality intentions and direction of an organization

B.
the legal obligations that the organization must fulfill

C.
the requirements of ISO/IEC 20000

D.
the requirements of the customer as stated in the Service Level Agreement (SLA)

Explanation:

A) Correct. A statement defined to deliver focus to the organization.
B) Incorrect. The document will record any policy statements pertinent to the obligations but not
the obligations themselves.
C) Incorrect. These detail the needs of the Quality Management System, not of the policy.
D) Incorrect. These would provide input to the definition of the policies but these would not be the
policies themselves.