For which type of organizations is ISO/IEC 20000 appropriate for use?

A.
for organizations to confirm that all of the ITIL® guidelines have been implemented

B.
for organizations which need to demonstrate alignment to customer requirements

C.
for organizations wishing to certify their services

D.
for tool vendors to specify the Service Provider’s processes

Explanation:

A) Incorrect. ITIL® is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL®
has been implemented.
B) Correct. This is referenced within the scope of the standard.
C) Incorrect. It is the management system that gets certified not the services.
D) Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL®.