To which process shall Problem Management ensure that up-to-date information on Known Errors
and corrected Problems is available?

A.
all ISO/IEC 20000 processes

B.
Availability Management

C.
Configuration Management

D.
Incident Management

Explanation:

A) Incorrect. According to the standard Problem Management shall make this information available
to the Incident Management process, not to all ISO/IEC processes.
B) Incorrect. According to the standard Problem Management shall make this information available
to the Incident Management process.
C) Incorrect. According to the standard Problem Management shall make this information available
to the Incident Management process.
D) Correct. Problem Management shall make this information available to the Incident
Management process, to allow for Incident matching.