Any organization may be impacted by legislative or regulatory change in the future. Where should
this be covered?

A.
in a Change request

B.
in the Business Relationship Management process

C.
in the Service Level Agreement (SLA)

D.
in the Service Management plan

Explanation:

A) Incorrect. A legislative or regulatory change may result in a Change request once the change
happens, but the Service Management plan is the place to anticipate such triggers.
B) Incorrect. The Business Relationship Management process is likely to gather the information
about such changes but the Service Management plan is the place to anticipate such triggers.
C) Incorrect. The Service Level Agreement may be impacted by such changes once they happen
but the Service Management plan is the place to anticipate such triggers.
D) Correct. The Service Management plan should cover Service Management processes and
service changes triggered by events such as these.