How should the Deming cycle be used?

A.
as a model for continual improvement

B.
as a model for customer orientation

C.
as a model to be used during the design phase of the service

D.
as a model to calculate the costs of service improvement

Explanation:

A) Correct. This is the focus of the cycle.
B) Incorrect. The focus of the cycle is on continual improvement and not specifically customer
orientation.
C) Incorrect. The model can be used during the design phase, but the focus is on continual
improvement during all phases.
D) Incorrect. Cost models as part of budgeting and accounting would do this.