What are the two major processes in Problem Management?
What are the two major processes in Problem Management?
Which of the following BEST describes a Change Authority?
Which of the following BEST describes a Change Authority?
which role?
Ensuring that the confidentiality, integrity and availability of the services are maintained to the
levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Identify the input to the Problem Management process.
Identify the input to the Problem Management process.
Which of the following provides resources to resolve operational and support issues during Release and Deploym
Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
One of their responsibilities would be?
The Service Catalogue Manager has responsibility for producing and maintaining the Service
Catalogue. One of their responsibilities would be?
The information that is passed to Service Transition to enable the implementation of a new service is called w
The information that is passed to Service Transition to enable the implementation of a new service
is called what?
Which process contains the Business, Service and Component sub-processes?
Which process contains the Business, Service and Component sub-processes?
Which of the following should be considered when designing measurement systems, methods and metrics?
Which of the following should be considered when designing measurement systems, methods and
metrics?:
1. The services
2. The architectures
3. The configuration items
4. The processes