What does a quality policy aim to define?
What does a quality policy aim to define?
For which type of organizations is ISO/IEC 20000 appropriate for use?
For which type of organizations is ISO/IEC 20000 appropriate for use?
Where should this be covered?
Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
What is the recommendation with regard to the implementation of an emergency Change?
What is the recommendation with regard to the implementation of an emergency Change?
What is the definition of Availability?
What is the definition of Availability?
What shall be done after a new or changed service has been implemented?
New or changed services need to be accepted before being implemented into the live environment. What shall be done after a new or changed service has been implemented?
What details should be recorded as a baseline prior to implementing a plan for service improvement?
What details should be recorded as a baseline prior to implementing a plan for service improvement?
What is SixSigma?
What is SixSigma?
How should the Deming cycle be used?
How should the Deming cycle be used?
When scheduling Incident or Problem resolution, which of the following should not be taken into account?
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?