What is a Configuration Baseline?
What is a Configuration Baseline?
What is the objective of planning and implementing new or changed services?
What is the objective of planning and implementing new or changed services?
Who or what should always be informed in case a Release is rejected, delayed or cancelled?
Who or what should always be informed in case a Release is rejected, delayed or cancelled?
Which of the statements below is a best practice?
It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?
Which of the following standards was the forerunner to ISO/IEC 20000?
Which of the following standards was the forerunner to ISO/IEC 20000?
Which of the following is a best practice concerning Information Security Risk assessment?
Which of the following is a best practice concerning Information Security Risk assessment?
What should Quality Management Systems encourage organizations to do?
What should Quality Management Systems encourage organizations to do?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?