What services can be left out of the Service Catalogue?
What services can be left out of the Service Catalogue?
What does the concept of "quality" comprise?
What does the concept of “quality” comprise?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What else do all employees need to be aware of?
Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting
Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?
When scoping for ISO/IEC 20000, what is it that will be audited for certification?
When scoping for ISO/IEC 20000, what is it that will be audited for certification?
Which of the following is within the scope of the requirements of ISO/IEC 20000?
Which of the following is within the scope of the requirements of ISO/IEC 20000?
What does an IT service definition include?
What does an IT service definition include?
Which one of the following standards is concerned primarily with security?
Which one of the following standards is concerned primarily with security?