All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

During an audit, evidence is required for Service Management policies, plans and procedures.
Who should ensure that this evidence is available?

While planning for service improvements, what is an important best practice to consider?

Security controls shall be documented. What will the controls be related to?

If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?

Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?

According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?

What triggers a re-test of the Availability and Service Continuity plans?

What does the standard explicitly recommend to be implemented with Configuration Management?

The success and failure of Releases shall be measured. What is included in these measurements?