Where would you expect incident resolution targets to be documented?
Where would you expect incident resolution targets to be documented?
What are the two major processes in Problem Management?
What are the two major processes in Problem Management?
The positive effect that customers perceive a service can have on their business outcomes is referred to as wh
The positive effect that customers perceive a service can have on their business outcomes is
referred to as what?
Which of the following BEST describes a Change Authority?
Which of the following BEST describes a Change Authority?
which role?
Ensuring that the confidentiality, integrity and availability of the services are maintained to the
levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Which of the following provides resources to resolve operational and support issues during Release and Deploym
Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
Identify the input to the Problem Management process.
Identify the input to the Problem Management process.
One of their responsibilities would be?
The Service Catalogue Manager has responsibility for producing and maintaining the Service
Catalogue. One of their responsibilities would be?
Which process contains the Business, Service and Component sub-processes?
Which process contains the Business, Service and Component sub-processes?