A technician encounters an extremely irate client. During initial conversation the client makes it
clear they are very angry with the situation and the technician. The client becomes aggressive,
unreasonable, verbally abusive, loud and very rude to the technician. Which of the responses
below is the BEST way to react?

A.
Try to reason with and calm the client by explaining why the unit could have malfunctioned, how
long it will take to repair the unit and how the situation is not as bad as the client perceives it to be.

B.
Walk over to the device and disassemble it. Then turn around and leave while telling the client
to repair the unit themselves.

C.
Politely and quietly, turn around and leave. The technician should immediately contact their
management to inform them of the situation and have them follow up with the clients company.

D.
Explain how the issue is not the technicians fault and the client needs to step away and let the
device be assessed so the issue can be fixed.