A technician arrives at a client location to repair a device. The technician speaks with the primary
user about the issues and goes to the device and duplicates the problem. Which of the following
troubleshooting steps has the technician accomplished?

A.
Isolate the problem and use service tools.

B.
Validate the solution and document actions.

C.
Gather information and evaluate symptoms.

D.
Validate the problem and implement solutions.