You are working as a senior technician at Certkiller .com. A trainee calls you and needs some help
with troubleshooting a printer issue. The technician has installed a network printer to a users but
when printing, strange characters appear. No one else has reported any trouble with the printer.
Which of the following would be the BEST method for fixing this issue?

A.
Retype the IP address.

B.
Reinstall the printer on the network.

C.
Download a patch for the operating system.

D.
Download the latest software and drivers.

Explanation:
If the IP address was wrong you wouldn’t be able to print at all to the printer. As no one else has
reported any problem with the printer it must be a local problem. The only part of the operating
system that is in “direct” connection with the printer would be the device driver that is installed. Try
reinstalling the latest software from the manufacturer web site.