A technician is fixing a computer that is running slowly and locking up. The technician identifies the
problem as spyware and viruses on the computer. Which of the following actions should the
technician take FIRST?
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A.
Wipe the customers hard drive and re-install the operating system.
B.
Install a copy of the technicians personal anti-spyware and anti-virus software.
C.
Inform the customer about the problem and suggest purchasing anti-spyware and anti-virus
software from a vendor.
D.
Download freeware and install the freeware on the customers computer which will fix some but
not all of the problems.