A customer telephones reporting difficulty with the Internet connection. The customer is upset and
yelling. The technician asks the customer to run some tests to determine the problem but the
customer becomes angrier and begins cursing. The technician should tell the customer

A.
that a technician must be sent to the customers house to fix the problem.

B.
to contact the Internet service provider (ISP) to fix the problem.

C.
that the problem is the customer and the customer should not curse.

D.
ask the customer to refrain from cursing and that the technician will try to help.