A technician receives a helpdesk ticket about an employee having a problem sending text messages with a
company Android smartphone. It has been determined that it is not a carrier issue. Which of the following
should the technician perform FIRST?
A.
Verify data connectivity
B.
Reformat the MicroSD card
C.
Replace the SIM card
D.
Perform a soft restore
??
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I prefer C, as text would not need the data connection at all. why A?
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