An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared
network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of
the following should be the administrator’s NEXT step?

A.
Ensure the user’s account is not locked out

B.
Use the fully qualified domain name of the share

C.
Open the location with administrator privileges

D.
Try mapping with a different drive letter