A technician is troubleshooting a desktop connectivity issue. The technician believes a static ARP may be
causing the problem. Which of the following should the technician do NEXT according to the network
troubleshooting methodology?

A.
Remove the ARP entry the user’s desktop.

B.
Identify a suitable time to resolve the issue on the affected desktop.

C.
Duplicate the issue in a lab by removing the ARP entry.

D.
Document the findings and provide a plan of action.

Explanation:
http://www.examcollection.com/certification-training/network-plus-network-troubleshooting-methodology.html