A technician troubleshooting an area that is having difficulty connecting to a WAP. After identifying the
symptoms, which of the following should the technician do NEXT?

A.
Document findings.

B.
Resolve the issue.

C.
Establish the probable cause.

D.
Implement a solution.

Explanation:
http://www.examcollection.com/certification-training/network-plus-network-troubleshooting-methodology.html