When dealing with a difficult customer, which of the following is the BEST way to handle the situation?
A.
Do not argue with the customer and/or be defensive
B.
Use technical terms to assure customer confidence
C.
Escalate the customer’s issue to a supervisor
D.
Sympathize with the customer about issue
Always do your best to stay in the neutral zone, when dealing with customers. Your job is to fix their computer problem(s). You are not their personal cheerleader, but you also are not their mortal enemy. You must remain professional.
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