A technician is called to look at a computer. The customer is angry and states that this is not the
first time the same problem has occurred. Which of the following actions should the technician
take?

A.
Explain that previous experiences by the customer are not the technician’s responsibility.

B.
Assure the customer that an attempt will be made to resolve the issue and question the
customer about the problem.

C.
Tell the customer that there is a design flaw in the computer and the computer should be
replaced.

D.
Explain that until the customer is calm, that nothing can be done.