While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM
drive causing the drive not to function. The customer is not aware of the issue and the computer is
8 years old. Which of the following actions should the technician take?

A.
Inform the customer that the CD-ROM drive is no longer working and because of its age, it is
recommended to replace the computer.

B.
Reconnect the broken CD-ROM drive, turn on the computer and inform the customer that the
work is complete. Wait for the customer to notice the problem then charge for a service call to
replace the CD-ROM drive.

C.
Reconnect the broken CD-ROM drive, turn on the computer and inform the customer that due
to its age, the CD-ROM drive is no longer working and that the customer should upgrade to a
better CD-ROM drive.

D.
Inform the customer that the CD-ROM drive is no longer working because of a mistake made
by the technician. Call the supervisor and request a replacement CD-ROM drive at the cost of the
company.