In order to scope out the document workflow of a prospective hotel client, the imaging consultant
would perform which of the following actions?

A.
Interview C-level management and a sampling of division heads to get their input on what the
imaging solution needs to incorporate

B.
Conduct a written survey only of all employees, mix-up the responses, and select random
responses to represent the client needs

C.
Consult with purchasing to determine what specification they would recommend given the project
budget

D.
Perform a dual track approach by conducting focus group interviews of decision makers and
users, also follow up with direct observation of sample users in their work areas