A bank has implemented a new image-based signature verification system. Their clients are
complaining because the process now takes longer then the previous manual system. After
investigation by the project team, the system is found to be functioning correctly. What would be
the first action to take to resolve the perceived problem?

A.
Revise the imaging system.

B.
Evaluate the users’ skill level.

C.
Suggest that the manual system be used.

D.
Place the responsibility on the network manager to improve performance