Which of the following is the MOST appropriate response for the following customer statement:
This device has been down for three days. What are you going to do about it?

A.
Im sorry to hear that. Can you give some more information about the problem so I can get
working on this?

B.
Im sorry, I didnt know that you were waiting that long. Id like to ask you a few questions so I can
determine the reason that it is not working, so that I can get to work.

C.
I can understand why you would be upset by that. Id like to ask you a few questions so I can
determine the reason that it is not working, so that I can get the issue resolved. Is that OK with
you?

D.
I know your upset, but youll have to talk with my manager about why you have been waiting so
long. Is that OK with you?