You are a technician at Certkiller .com. When sitting in the helpdesk you receive a call from a
really angry user. The MOST important thing is to stay calm and:

A.
notmake situations personal.

B.
ask the user to call one of your supervisors.

C.
finish the task the user is complaining about.

D.
pretend to listen until the user calms down and then start over with the support case.

Explanation:
Many users and customers in a help needing situation reacts very aggressively against the first
person who answers when they search for help.