The scanner light comes on but when the scan button is pressed, nothing happens and the lamp
doesn’t move. The computer is still communicating with the scanner. From the following try and
determine the cause of this problem.

A.
The USB port is faulty.

B.
The USB cable needs to be replaced.

C.
The user needs another lamp.

D.
The lamp is locked in place.

Explanation:
Nothing wrong with the USB if the device and the computer is communicating. Check the scanners
transport safety, as these use to lock all moving parts so that no harm will be done to them.