An engineer working with large detailed CAD files notices over time that the workstation is taking significantly
longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of
the data has been backed up the night before. A technician determines that the workstation is about two years
old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?

Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on
the screen informing the user additional information is required to log in. Which of the following is causing this?

After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the
browser and malware is automatically installed. The malware disables the computer’s antivirus software and
Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss
of the user’s data?

A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it
runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?

A customer has recently installed several applications on a Windows 7 workstation and is now experiencing
slow system performance and spontaneous restarts. After removing some of the recently installed applications,
the issue persists. Which of the following tools could the technician use to troubleshoot the problem while
preventing data loss?

A customer reports that a smartphone is experiencing a very short battery life. The user has been using this
phone for a short time and has installed several apps recently. Which of the following might be the cause of the
issue?

Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like
a quick solution that would most likely fix the issue. Which of the following methods can the technician use?

A networked PC has started to display adware pop-ups when the user opens the browser. Which of thefollowing best practices should the technician employ FIRST when responding to the problem?

A technician receives a helpdesk ticket about an employee having a problem sending text messages with a
company Android smartphone. It has been determined that it is not a carrier issue. Which of the following
should the technician perform FIRST?

A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of
the following would the technician perform to BEST solve the issue?