A technician needs to perform a backup while a system is running. Which of the following services allows this
task to be accomplished?

A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the
following is the FIRST step that should be taken?

An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS
discs. How would a technician accomplish this?

A technician needs to log into a user’s computer to fix the user’s corrupt local profile. Which of the following
connectivity tools will allow the technician to connect to the user’s computer?

Which of the following should be used to ensure that a Windows OS is functioning optimally?

A technician is attempting to remove malware from a customer’s workstation. Which of the following Control
Panel utilities should the technician use?

An administrator has a new workstation that has been loaded with the Windows OS and configured with the
proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following
utilities will the administrator access to configure this setting?

A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer
does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should
the technician do FIRST?

A customer with a PC has requested assistance setting up Windows 7 parental controls within the web
browser. The customer would like to limit how much time a child can spend on a particular website. Which of
the following tabs under Internet Options will allow the user to create those settings?