After running extensive tests on a customer’s system you discover that the RAM module needs to
be replaced. The customer however does not understand the problem. How would you inform the
customer about the situation?

A.
Request that the customer be put in contact with your supervisor.

B.
Inform the customer that additional service cannot be provided.

C.
Inform the customer that a RAM module is the memory chip in his system that physically needs
to be replaced.

D.
Inform the customer that everyone knows what a RAM module is.