Which of the following would be the BEST action for you to take?
You are working as a technician at AIOTestKing.com. You have recently observed that another technician has been illegally accessing data from the HR department’s network. Which of the following would be the BEST action for you to take?
What is it called when you take responsibility for a customers issue?
What is it called when you take responsibility for a customers issue?
When you take ownership of a user’s problem, the you are committing to:
When you take ownership of a user’s problem, the you are committing to:
Which of the following actions should you take?
You are working as a technician at AIOTestKing.com. While assisting a user over the telephone you observe that the user is questioning your competence in a hostile manner. Which of the following actions should you take?
Which of the following would be the BEST action for you to take considering the sensitivity of the doscument?
You are working as a technician at AIOTestKing.com. You are helping a customer that is experiencing some difficulty printing a document containing confidential information. You are able to resolve the problem quickly but in order to make sure that the solution is working you need to test the solution. Which of the following would be the BEST action for you to take considering the sensitivity of the doscument?
What should you do?
You are working as a technician at AIOTestKing.com. You are helping a user over telephone when he suddenly begins using abusive or foul language. What should you do?
Witch of the following actions should you take?
You work as a technician at AIOTestKing.com. While troubleshooting a users company computer you observe pornography stored on the computers local hard drive.
Witch of the following actions should you take?
Which of the following would be the BEST action for the technician to take?
You work as a network technician at AIOTestKing.com. When parsing log files as a routine task you discover that a AIOTestKing.com employee is using peer-to-peer file sharing software in order to download copyrighted material for personal use on a AIOTestKing.com computer. Which of the following would be the BEST action for the technician to take?
What is the initial problem owner defined as?
What is the initial problem owner defined as?
Which of the following customer service skills would you mark as essential?
You are working as a senior technician at AIOTestKing.com. As AIOTestKing.com is expanding there is an increased need of technicians at the IT department. You are asked to say three customer service skills that would be essential for a technical support technician to have. Which of the following customer service skills would you mark as essential? (Select THREE).