Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with agents deployed as shown in the
exhibit, an agent has reported receiving CTI screen pops for calls, but then the call is not sent to
the agent. What is a possible cause of this problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing
Script shows one call failed in the Translation Route to VRU node. How will the system treat this
call?

Drag and drop the Cisco Unified ICM Utility Tool on the left to its function function on the right.

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, callers have reported that their calls are
dropping intermittently without hearing any greetings or queue music. At times they are able to
hear Cisco Unified IP IVR prompts but are then dropped before connecting to an agent.
The Cisco Unified Communications Manager is configured as follows for this deployment:
All CTI Route Points that make requests to Cisco Unified ICM have names that start with “IPCC.”
All CTI Route Points used for Cisco Unified ICM Translation Routing to the Cisco Unified IP IVR
are named starting with “Trans.”
All CTI Ports used by the Cisco Unified IP IVR are named starting with “CTI.”
All Agent Phones are named starting with “SEP.”

There is concern about how these devices are associated in the Cisco Unified Communications
Manager configuration. The device associations for the PGuser and IVRuser are shown in the
exhibit.
Given the problem and the current device associations, what two things might be causing these
call failures? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, callers are reporting that when they call
in, their calls are being intermittently dropped without hearing a welcome or queue message.
Which two problems could potentially cause calls not to reach the Cisco Unified IP IVR? (Choose
two.)

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment using the Multi-Site Centralized call
processing model, all calls come into the central site for treatment or queuing and are then
transferred across the WAN to agents. In this deployment, agents have reported that they are
getting stuck in a reserved state but not getting the actual call delivered to them. What is the most
likely cause of this failure?

When troubleshooting calls that are dropping in the Cisco IP IVR in the Cisco Unified Contact
Center Enterprise solution, which log file settings would be useful? Select the three best options
for tracing from the AppAdmin > System > Tracing menu. (Choose three.)

Refer to the exhibit.

An agent in a Cisco Unified Contact Center Enterprise system is reporting that the system is
automatically changing the agent’s state from “Ready” to “Not-Ready” for no apparent reason.
In the Cisco Unified Communications Manager configuration, the default Calling Search Space for
the
CTI Ports and CTI Route Points is “Calling Party.”
Given the log file and Cisco Unified Communications Manager configuration, which option is the
most likely cause of the failure?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, calls are failing during the Translation
Route to the Cisco Unified IP IVR. Review the MIVR log file and select the most possible reason
for this failure.

In the Cisco Unified Contact Center Enterprise system, which of these steps will enable JTAPI
tracing for the Cisco Unified IP IVR/CRS Server?