Drop
Common configuration elements occur across Cisco Contact Center Enterprise solution
components. Drag and drop the Cisco Unified ICM configuration elements on the left to the
matching Cisco Unified Communications Manager and IP IVR configuration elements on the right.

Drop
In the Cisco Unified Contract Center Enterprise Solution, “Translation Route to VRU” node in the
Cisco Unified ICM Script Editor has several options that can be used for intelligent routing. Drag
and drop the option o the left to its function on the right.

In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added
to the system; however, the agent is unable to log in to the system.
The agent is using the same type of phone and and has the same CTI OS desktop setup as other
agents who are able to log in without issue.
What are two possible causes for this issue?(Choose two.)

Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
of different log files that are generated by different components and processes in the solution.
Identify the specific process that generated the log file.

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the caller to opt out
and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP IVR
application “Script1.aef” is called to prompt the caller and transfer the call to voice mail. What
impact does the script shown in the exhibit have on the system?

In addition to enabling tracing in the Cisco Unified IP IVR, what additional trace files would be
helpful in troubleshooting calls that are being dropped in the Cisco Unified IP IVR for the Cisco
Unified Contact Center Enterprise solution? (Choose two.)

In a Cisco Unified Contact Center Enterprise system, external callers being queued on the Cisco
Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR prompts as being
“choppy.” Which two actions would be helpful in finding the problem? (Choose two.)

Refer to the exhibit.

In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor
provides a “Monitor Mode” that is useful in understanding how calls are being handled in real
time. Given the screen capture, which two states describe the calls handled by this Call Routing
Script? (Choose two.)

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to
the system. In reviewing the CTI OS log file, the error message has been found in the log. What
is the likely cause of this error?

To use the Cisco Unified ICM dumplog utility to gather the Call Router’s MDS log from Monday,
March 10, 2008, beginning at 9:30, and to ensure that you do not get binary data in the log, which
command line syntax would you use?