Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with agents deployed as shown in the
exhibit, an agent has reported receiving CTI screen pops for calls, but then the call is not sent to
the agent. What is a possible cause of this problem?

A.
The agent logged in with an extension that does not exist.

B.
The agent logged in using an extension that is assigned to another agent’s phone.

C.
The agent’s phone is not associated with the PG User.

D.
The agent is still logged into CTIOS on another PC.