What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redun
In a Cisco Unified Contact Center Enterprise design with a Cisco Unified
Communications Manager cluster with three nodes:
Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)
For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively. What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redundancy?
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on n
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on no answer configured for agents?
Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?
Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?
Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state
Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?
what must be configured and used in the script?
In the Cisco Unified Contact Center Enterprise solution, to move call control to the Cisco Unified IP IVR in the ICM routing script, what must be configured and used in the script?
how is the agent selected?
what is this variable used for?
Where is the Cisco Unified Contact Center Enterprise VRUProgress variable configured and what is this variable used for?
what is the required Network VRU type?
In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required Network VRU type?
what are two impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same numb
In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what are two impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally? (Choose two.)
which two methods can be used to play music to the waiting caller?
When a call is queued for an agent using the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which two methods can be used to play music to the waiting caller? (Choose two.)