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Tag: 642-242

642-242 UCCEI – Unified Contact Center Enterprise Implementation

What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redun

In a Cisco Unified Contact Center Enterprise design with a Cisco Unified
Communications Manager cluster with three nodes:

Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)

For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively. What is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redundancy?

what are two impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same numb

In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what are two impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally? (Choose two.)


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